Bookings FAQs

Below are answers to many commonly asked questions about WooCommerce Bookings.

We recommend reviewing the Introduction to WooCommerce Bookings page, if you haven’t already as it directly links out to information about Bookings settings and configuration.

For troubleshooting tips and common issues, see our WooCommerce Bookings troubleshooting guide.

If your bookable products require confirmation, you can mark them as complete, but if that customer does not come back to pay for their booking, the slots they booked will still show as unavailable, preventing new customers from booking the same slots.

To cancel these unpaid bookings, you can create a workflow with the AutomateWoo extension to cancel these bookings after a set amount of time;

1. Set trigger to “Order Pending Payment
2. Check the “recheck status before run” box
3. Set a rule to ensure the order payment gateway is “Check booking availability”
4. Set an “Order – Change Status” action that changes the order status to “Cancelled”
5. Set the timing to “Delayed” with the duration to wait before cancelling unpaid bookings.