When will I receive payouts for my WooPayments account balance?

Money that you’ve made with WooPayments must flow through your WooPayments account balance before it’s paid out into your bank account.

This page provides details about when payouts will occur and how certain factors, like the timing of specific transactions, can impact when a payout is processed.

There are two figures shown on the Payments > Overview page:

• The Total Balance figure represents all the money you’ve earned via WooPayments that has not yet been paid out to your bank account.
• The Available Funds figure is the portion of the total balance that is available for the next scheduled payout, whenever that occurs.

Although it’s not shown in the chart, there is a third figure called the Pending Funds. This is simply the portion of the total balance that is not available to be paid out yet. In other words, the three balances are calculated like so:

Total Balance = Pending Funds + Available Funds

See the sections below for more information on each bucket of funds.

When a WooPayments transaction occurs on your site, the money from that transaction takes some time to process before it becomes available to be paid out. During this time, the money is “pending” and is included in the Pending Funds amount.

The time those funds take to flow through your account is called the “pending period”, and its length depends on your WooPayments account country.

This chart shows our standard pending periods.

To illustrate how this works, consider the following examples:

• A U.S. merchant makes a sale on a Friday. Their pending period is 2 business days, so the merchant can expect the funds in their bank account on the following Tuesday.
• A merchant in Singapore takes a payment on Thursday. Their pending period is 7 calendar days, so they can expect the funds a week later: the following Thursday.

Once the pending period described above is complete, the money will move from the Pending funds balance to the Available funds balance. This means that the funds are now ready to be paid out to your bank account!

Any funds in the Available funds balance will be paid out according to your payout schedule. This could could be daily, weekly, or monthly.

The Total balance is simply the total of your Available funds plus your Pending funds. This means you can expect the Total balance and Available funds values to differ if you’ve had any recent payments activity on your site.

Sometimes, your Total balance value may be less than the Available funds balance:

This is almost always temporary, and can occur from time to time when your Pending balance is reduced. This may happen when you:

• Refund a customer
• Receive a dispute
• Request an instant payout

For the purposes of payout timing, new days start at 00:00 UTC regardless of your location. As such, any payments taken after that time will face an additional delay before they’re paid out.

As an example, consider a store owner in Los Angeles who makes sales throughout the day on Tuesday. Any orders placed before 00:00 UTC (5:00pm their time) will be paid out 2 business days later: on Thursday. However, a sale made at 5:19pm will have missed the end-of-day cutoff time. The funds from that sale will arrive on Friday.

Payments processed on a non-business day (such as a weekend day or a holiday in your country) will have their pending period start on the next business day.

For example, if a U.S. store makes a sale on Saturday, the customer is charged right away, but the pending period doesn’t start until Monday. Since the U.S. pending period is 2 business days, the merchant will get those funds on the following Wednesday.

The chart and examples above assume that your site is on a daily payout schedule, which is the default for almost all accounts. However, it is possible to change your payout schedule to weekly or monthly. This will of course affect the payout timing.

For example, consider a merchant in New Zealand with their payout schedule set to weekly on Fridays. If a customer orders from their store on Thursday, 4 business days after that would be the following Wednesday.

However, due to their “weekly on Fridays” payout schedule, the funds remain in their account for 2 more days, and are paid out on the following Friday.

The first payout for all new accounts is sent after a 7 day waiting period. This delay is necessary for risk mitigation and cannot be waived under any circumstances.

The new account waiting period starts after the first successful payment is processed on your account, not when the account is created.

After the 7 day waiting period is over, the first payout will be sent according to the pending period chart and the payout schedule set on the account.

For example, consider a new U.S. merchant who creates their account on Monday and makes their first sale on Wednesday. Their 7 day waiting period ends on the following Wednesday. Only then does the two business day pending period begin. As such, the money from their first sale would land in their bank account the following Friday.

Depending on your payout currency, there may be a minimum account balance required before a payout can be sent. These are detailed below.

Currencies not listed in the chart have no minimum payout amount.

If you’re using a bank account to receive payouts, there is no maximum payout amount.

If your store is in the US and you’re using a debit card to receive payouts, the maximum that can be paid out at once is $9,999 USD. If you’re due to receive a payout larger than this, your payouts may be suspended until you add a bank account.

As such, we strongly suggest adding a bank account instead of a debit card.

Payouts issued in Hungarian forint (HUF) are always rounded down to the nearest whole number. The remaining fillérs will be kept in your account balance and continuously “rolled over” as you make more sales.

For example, if you receive payouts in HUF and take a single payment for 12.34 Ft, the resulting payout for that would be 12.00 Ft. The remaining 0.34 Ft would be added to future HUF funds you receive, which would be rounded down again and paid out.

If you suspect that a payout is missing from your bank account, you can contact the bank and provide the bank reference ID to see if they can find it. It may be best to wait 5 business days before doing this, since bank processes may face delays.